Full-Time Library Associate

Summary:
The Library Associate is a part of the Public Services Department. The position is responsible for providing reference and readers’ advisory services; participating in collection development of assigned areas of the collection; assisting with departmental programming and displays; working with book groups; and processing reserves, consortium items and interlibrary loans. Provides exceptional customer service and addresses patron concerns and complaints.

Minimum Job Requirements:

  • The ability to meet scheduled hours with rare absences; includes evenings and weekends
  • The ability to work evenings and weekends
  • Bachelor’s degree
  • One to three years work experience; some library experience preferred
  • The ability to use Microsoft Office applications, email, the library automation system, and the Internet
  • The ability to understand and communicate complex information and to resolve complex problems; the job has some accountability for customer satisfaction
  • Commitment to excellence in customer service and representing the library in a positive manner.

Essential Functions:

  • Reference and readers’ advisory service
  • Collection development and maintenance, under supervision of Public Services Coordinator
  • Process reserves, consortium items and interlibrary loans
  • Assist with Public Services programming

Additional Functions:

  • Miscellaneous clerical tasks
  • Other Duties as Assigned

Knowledge, Skills and Abilities:

  • Considerable knowledge and understanding of library operations and library services
  • The ability to operate library automated circulation system with a degree of efficiency
  • The ability to communicate effectively with others, orally and in writing
  • The ability to provide friendly, high quality service at a public desk
  • Knowledge of basic library operations
  • The ability to handle and maintain confidential and sensitive information, accessing such information for legitimate library business only
  • Knowledge of and compliance with library policies and procedures
  • The ability to work cooperatively and effectively with other staff members and library departments
  • Knowledge of and compliance with emergency and safety policies and procedures
  • The ability to deal with frequent interruptions in work and move among various tasks effectively
  • The ability to learn and implement current and emerging technologies

Special Requirements:

  • Driver’s License and access to reliable transportation / vehicle
  • Update job-related knowledge and skills through continuing education workshops, webinars, conferences and staff development activities

This job description should not be interpreted as all-inclusive or as an employment agreement between the employer and employee. It is intended to identify the essential functions and requirements of this job and is subject to change as the needs of the employer and the requirements of the job change. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this document. Any essential functions of this position will be evaluated as necessary should an applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.