Full-Time Information Technology Lab Associate
Rate of Pay is $14.50 per hour + benefits
Minimum Requirement: Bachelor’s Degree
Summary:
The Technology Lab Associate, under the direction of the Information Technology Coordinator, is responsible for assisting patrons in the Information Technology Center and Training Lab; cleaning and otherwise assisting with the daily operations of the ITC; and maintaining current knowledge of computer technology. This position also addresses patron concerns and complaints, and may present technology programs.
Minimum Job Requirements:
- Bachelor’s degree
- 1 – 3 years of customer service or information technology work experience
- The ability to meet scheduled hours with rare absences; includes evenings and weekends
- Driver’s License, car insurance, and access to reliable transportation / vehicle
- Commitment to excellence in customer service and representing the library in a positive manner
- Exceptional communication skills; both verbally and in writing
- The ability to effectively use Microsoft Office Suite and use new software and technology
Essential Functions:
- Assist patrons and staff with technology questions
- Assist in preparing lesson plans and handouts for technology classes
- Instruct computer training courses in the Information Technology Center
- Clean the Information Technology Center and equipment
- Assist in setting up technology equipment as needed
- Maintain updated knowledge of technology and current trends
Additional Functions:
- Assist other Departments as needed
- Other Duties as Assigned
Knowledge, Skills, and Abilities:
- Considerable knowledge and understanding of library operations
- The ability to exercise initiative and independent judgment
- The ability to handle and maintain confidential and sensitive information
- Knowledge of and compliance with library policies and procedures
- The ability to work cooperatively and effectively with other staff members and library departments
- Knowledge of and compliance with emergency and safety policies and procedures
- The ability to deal with frequent interruptions in work and move among various tasks effectively
- The ability to learn and implement current and emerging technologies
Special Requirements:
- Update job-related knowledge and skills through continuing education workshops, webinars, conferences and staff development activities
Physical Requirements:
- Considerable manual dexterity for use of keyboard and standard office equipment
- Requires ability to manipulate library materials, such as books, magazines, and DVDs
- Requires a combination of sitting, standing, walking, kneeling, squatting, and some driving
- Requires regularly lifting items weighing up to fifty pounds; sometimes loading and unloading materials
- Abilities of reaching, bending, climbing, and twisting
- The ability to push full book carts for considerable distances
- Some outdoor activity; majority of time in climate-controlled environment. Regularly required to talk and/or hear within normal ranges
- The ability to respond to alarms and communicate safety information to patrons and staff
- Visual acuity for sustained use of computer monitor
This job description should not be interpreted as all-inclusive or as an employment agreement between the employer and employee. It is intended to identify the essential functions and requirements of this job and is subject to change as the needs of the employer and the requirements of the job change. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this document. Any essential functions of this position will be evaluated as necessary should an applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
